Introduction

Piranha Audio Visual (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and share your personal data when you visit our website and use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

  • Name, email address, phone number, and address when you fill out forms, request a quote, or contact us.
  • Any additional information you provide voluntarily through our communications.

Technical Data

  • IP address, browser type, device information, and browsing behaviour collected via cookies, including through Google Analytics.
  • Information about your interactions with our website, including page views and navigation paths.

How We Use Your Information

  • To provide our services and manage your requests.
  • To enhance our website’s functionality and user experience.
  • To send marketing communications, where you have provided consent.
  • To analyse website usage through Google Analytics, helping us improve our services.

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you have given clear consent for us to process your data for specific purposes.
  • Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: For purposes such as improving our services, provided these are not overridden by your data protection interests.

Data Sharing and Disclosure

  • We do not sell your personal data.
  • We may share your data with trusted third-party service providers, such as CookieBot and Google Analytics, solely for business operations and compliance with legal obligations.
  • If data is transferred outside of the UK, we ensure appropriate safeguards are in place in compliance with the UK GDPR.

Data Retention

  • We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights

  • You have the right to access, rectify, or erase your data, restrict or object to processing, and data portability under UK GDPR.
  • You may withdraw consent at any time where consent is the basis for processing.
  • To exercise your rights, please contact us using the contact form.

Contact Us
If you have any questions about this privacy policy or your data, please contact us at:
Piranha Audio Visual, Unit 12 Quakers Coppice, Crewe Gates Industrial Estate, Crewe, Cheshire CW1 6FA.